What is the Tekla Care Program?
The Tekla Care Program from BuildingPoint Scandinavia is our way of ensuring that customers that choose to work with us gets the service level they expect!
We have split the service offering into three levels:
Basic
The Tekla Care Basic program has the normal services that are included in the Tekla subscription, like e-mail support and software maintenance.
Plus
The Tekla Care Plus program includes everything in Basic, plus additional benefits like cloud firm settings, many free Tekla extensions, direct phone support and user-onboarding.
Pro
The Tekla Care Pro program is our top tier service level and it includes everything in Basic and Plus.
In addition the Care Pro subscription includes a dedicated Technical Account Manager, an “extended support bank”, lunch and learn sessions, ALL our Tekla extensions/apps
Program Levels Details
| Item | Detailed Description | Basic | Plus | Pro |
|---|---|---|---|---|
| Software Assurance | Up to date software is available for everyone with an active subscription. | X | X | X |
| BuildingPoint Apps (*see list and descriptions below) |
We continously release extensions and plugins for Tekla (and other applications) that solve small and medium size challenges to improve your workflow, save time and increase productivity, and even quality. These extensions are available from the Tekla Warehouse or through direct download from us. OBS: Some of the extensions require implementation and set-up from our team even though the application itself is free or included in the Care program | Full price | X (some paid) | X |
| Training standard | Our live training with instructors are classic training courses with lectures and exercises. We offer classroom training as well as virtual training on Teams. The training is a great opportunity for concentration and proper learning without distractions and a possibility to discuss with the trainer as well as other participants | Full price | X (25% discount) | X (25% discount) |
| Webinars | We offer public webinar and some closed forum webinars. | X | X | X |
| Tekla User Days | Tekla User Day is an event for the users with technical presentations from our team and customer to inspire and fuel motivation. The day will help generate new ideas for the participants and expand your network in the Tekla community. It is also a great chance to meet the BuildingPoint team. In the evening there will be dinner, drinks and a great chance for even further networking. | Full price | Sponsored price | Two attendees for free |
| Support Email | Sometimes you may have complex challenges that requires a long explanation and attachments, and email is great for that, perhaps in combination with chat or phone support. | X | X | X |
| Support, Phone | Sometimes the easist way to solve a problem is to talk with someone. Avoid writing long emails or chats and talk with our team to get the job done fast! | X | X | |
| Dedicated Account Manager | Having a dedicated contact person for your company is a great way to make sure you handle all commercial and contractual issues efficiently without misunderstandings or delays to ensure you can focus on your job and feel confident that you are taken care of. You will also get attention to your company's way of working and based on that get suggestions and inspiration that can help you invest in great solutions and grow your capabilities faster! | X | X | |
| BP local environment | Efficient use of BIM software requires some set-up to meet local requirements. | X | X | |
| Cloud firm settings (Basic set-up) |
Firm setup in the cloud (Trimble Connect) gives you a safe place to store your company’s Tekla specific settings! The benefit is that it is easy for admin to share updated files and other content, and it is easy for users to download and stay updated! | X | X | |
| On-boarding program | When you buy software or introduce new users it is important to get started in the right way. Avoid silly mistakes and do the right things from the start. Our on-boarding takes care of the admininstrator of the licenses as well as the users of Tekla! | X | X | |
| Service frame agreement | In our care program we offer pre-agreed service agreements to make it easy for you to call off time and allocate our people to support you in projects. | X | X | |
| BIM Awards | Tekla BIM Awards is very popular for several reasons. First of all it is a great way to bring attention to your project - free promotion of your company's strengths and acheivements to generate company internal pride and to celebrate, but also external exposure to create more opportunities. Secondly, it is a chance to win prizes for your team! | X | X | |
| Dedicated Technical Account Manager | Having a dedicated Technical Account Manager is available for Care Pro customers. This person will be familiar with your company's way of working and will be available for issues that require more know-how that one can expect from others in the support team. | X | ||
| Extended Support (hour bank) |
Extended support is support that goes beyond the help that one can expect on a support hotline. "Regular" support is help that enables you to solve your problem, while "extended" support means that we can go hands-on with your challenge! 10 hours per year, logged and reported back. Available for Care Pro. | X | ||
| Training Tailored (additional cost) |
We offer custom training courses to Care Pro subscribers. The training course fee is priced individually depending on the level of custom preparation required and other factors. | X | ||
| Lunch and Learn | Lunch and Learn sessions are short (25-45 minutes) technical presentations that we prepare for your industry vertical, or focusing on particular topics of interest to your team. Unlike recorded Tips & Tricks videos, we run these live (on-site or virtually) and your team can ask questions and discuss with our instructors! | X | ||
| 3 years agreement | Care Pro customers have the possibility to plan further ahead and discuss multi-year contracts to focus on long term return on investment and even bigger achievements with the Tekla software. | X |
BuildingPoint apps
Our apps and extensions for Tekla helps increase productivity for users and help you achieve things that Tekla can’t do out-of-the-box!
Background Color Tool
WHAT: This extension lets you change the colors of the Tekla model view background.
WHY: This saves you time when you need to change the background for creating pictures or personal preferences.
BVBS Viewer
WHAT: This viewer lets you visualize BVBS files.
WHY: Lets you check that the BVBS file is correct before manufacturing, so that you avoid errors.
ModelChecker
WHAT: You can use ModelChecker to check the information attributes in the BIM model visually before issuing output such as IFC, drawing, Material take off, procurement lists etc.
WHY: You can use ModelChecker to check the information attributes in the BIM model visually before issuing output such as IFC, drawing, Material take off, procurement lists etc.
IFC Post Processor
WHAT: This extension lets you modify or add/remove properties from IFC files exported from Tekla.
WHY: This lets you structure and modify the IFC files correctly to meet contract requirements and expectations from authorities etc
Precast HollowCore Details
WHAT: Lets you create cutouts and details related to hollowcores easily. Developed together with the norwegian precast assosiation.
WHY: Accurately and quickly model cutouts and details in your hollowcore model.
UDA Switch
WHAT: This extension lets you batch edit or re-order User-Defined Attributes (UDAs) on objects.
WHY: Saves time, adds flexibility
Report to Excel
WHAT: Tekla lets you export many reports. Normally the files are exported as text files. Many users prefer to edit reports in Excel and this tool lets you export reports as CSV files
WHY: This tool saves you time and helps your workflow!
Precast Bridge Beams profiles
WHAT: Standardized concrete beam add-on/plugin
WHY: Downloading these beams you will have concrete beams with the correct size and shape according to the Norwegian Road Administration standards to your disposal in your model.
Sequence number object
WHAT: This tool can be used to number objects in a specific sequence (one by one picking), starting from any number. The number can be with prefix and with preliminary "0" ex: F0012 - F0013 - F0014 etc.". (Does not work for reinforcement, bolts and assembly)
WHY: Adds flexibility and saves time.
Tverrfaglig Merkesystem (TFM)
WHAT: Norway specific: The "Tverrfaglig Merkesystem" is a tagging system that is mandatory for some projects with Statsbygg or Forsvarsbygg. This utility adds a tab in modeling view to add the TFM11 attribute and export IFC files with the attribute included.
WHY: Mandatory requirement in some project, this extension saves you a lot of time by adding properties during modeling, instead of afterwards.
CCS Type ID Assignment
WHAT: Denmark specific: This "CCS Type ID Assignment" tool is designed to automate the assignment of CCS. Based on user criteria, the CCS code is assigned to Tekla model objects as a UDA value. CCS codes are automatically assigned based on either name of the model objects or user Selection Filters created in Tekla. Further, this tool provides a User Interface for managing all the assigned CCS values, and making any modifications where needed.
WHY: Helps you meet requirements from Danish government related to classifications of model in the CCS system.
…and more to come!
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Frequently asked questions
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Tekla Care Basic is included with your Tekla Structures subscription when BuildingPoint Scandinavia is your support partner.
If you have a Tekla Structures subscription through BuildingPoint Scandinavia, the Plus level is included in the Tekla subscription price.
Contact us if you are interested in the Tekla Care Pro level.
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If you are a Tekla user in Norway, Denmark or Iceland and you are not sure which level of subscription your company has you should check with the person in your company who is responsible for the licenses.
You can also contact support on e-mail, we will be able to verify! -
No, it is available for all companies that think they can benefit from the additional service level included in the Pro level.
Contact your account manager or send us a message to discuss the options, if you want to learn more!
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Yes you can. Please reach out to your contact person directly, or contact us here!
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Check out our support webpage for contact info and opening times
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Feel free to make suggestions! We welcome the discussion!
Bear in mind: If we make extensions with the understanding that we can share them afterwards, they will be included. However, if we create extensions or components on demand as a consultancy project, we may not be able to share these.
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Tekla Care Plus and Pro customers can access all extensions and components on the Tekla Wareouse folder dedicated to Tekla Care Plus/Pro customer